FAQ - Frequently Asked Questions
All the questions that others have already asked and might be of use to you too.
If you didn't find what you where looking for drop us an email at firstname.lastname@example.org or use the chat bar on the web page.
Who is your regulator?
We are registered with the FSA or Financial Services Authority of St. Vincent & the Grenadines.
Where do you hold my deposit?
We hold your deposits in a EU regulated bank.
Do you accept US clients?
Yes we do. You can use bank transfer, Skrill and Bitcoin as a depositing option from the US.
What is the minimum / maximum deposit?
The minimum deposit for Skrill, Neteller, OKPay and FasaPay deposits is 25 EUR or USD. For bank wire deposits it is 100 EUR or USD.
How can I deposit/withdraw funds?
At the moment you can deposit with Skrill, Neteller (Giropay, Bitcoin), OKPay, FasaPay or bank wire transfer.
Is scalping allowed?
Yes, all trading styles are allowed.
Do you offer Islamic (Swap free) accounts?
Yes, all account types can be requested to be swap free.
Why should I choose TradeWiseFX?
TradeWiseFX is best summarized with the following three key values: great trading terms, speedy and reliable trading execution and helpful customer support.
Where are your servers located?
Our servers are in New York at the Equinix NY4 data center.
Are client funds segregated?
Yes, client funds are held in a different account which is separate from the company’s own funds.
How long does wire transfer deposits/withdrawals take?
Wire deposits and withdrawals can take from 1-5 days.
How can I open a Live Account?
1. Register an account here. 2. Fill in the details. 3. Send us a copy of your passport/ID/drivers license and proof of address at email@example.com 4. Fund your account 5. Download Metatrader 4 and wait while we create an account for you. 6. Start trading.
What are the Margin Call and Stop Out levels?
The Margin call is 120% and the Stop out is 100 % on all of our live Trading Accounts.
How do I trade Forex?
If you are new to Forex trading, we suggest that you open a free demo account for practicing.
How can I open a Demo Account?
1. Register a demo account here. 2. Fill in the details. 3. Wait for a confirming email. 4. Download Metatrader 4 and start trading.
Where can I download MetaTrader 4 / MT4?
When you register any kind of account at TradeWiseFX you will receive a link to Metatrader 4 or go to the download page here.